| Why
talk about communication?
Evidence of the need for improved communication in America’s
health care organizations is abundant:
- The Joint Commission on Accreditation of Healthcare Organizations
(JCAHO) ranks “communication” as the leading root cause
of sentinel events, those occurrences that cause, or have the potential
to cause, serious harm to patients. Communication failure is a contributing
factor in approximately three-quarters of the sentinel events in
America’s hospitals.
- Patient satisfaction studies consistently place communication-related
factors as most influential in determining overall satisfaction.
- Well-publicized errors – often resulting in tragic
outcomes – in some of America’s leading medical centers
have been attributed to “communication breakdown” in
the patient care process.
- Among many aspects of the work environment, employees rank
communication among peers and management as a major determinant in
overall job satisfaction.
Until now, exceptional hospital employees who recognized the need
to improve communication within the workplace were essentially on
their own. Caremunication provides
a structured, cost-effective approach for hospitals to help all employees
improve the way they communicate with one another and with patients.
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