Caremunication makes a difference where it counts!

Caremunication impacts areas that are at the heart of quality patient care and a healthy bottom line:

• Customer Satisfaction
  Caremunication provides staff with tools and techniques to improve their interactions with patients and families as well as physicians. Better communication drives higher patient satisfaction and the critical “willingness to recommend and return” scores.
• Improved Work Environment
  How staff members communicate with one another – both within and across departments – has a significant impact on the work environment, which ultimately affects an institution’s ability to recruit and retain the best employees. Caremunication teaches ways to improve interactions with colleagues, even when dealing with the most challenging, sensitive issues.
• Operating Efficiency and Effectiveness
  Caremunication teaches communication practices that lead to better understanding and more accurate transfer of critical information. Fewer communication breakdowns mean a lower probability of rework or errors caused by missing or misunderstood information.
• Patient Safety
  The fact that “communication” is listed more often than any other single factor to sentinel events in America’s hospitals is likely not a surprise to front line staff. In focus group research, hospital employees could often cite specific examples within the previous few days where communication mistakes could have affected patient care. The Caremunication program provides an important complement to a hospital’s diagnostic- or department-specific patient safety initiatives.