News and Notes
Get targeted, daily communication improvement tips for health care professionals by following our new Twitter account @CAREmunication. You can also follow @burlstamp for the latest news and perspectives on patient safety, patient experience, employee engagement and other communication-related issues.
At the annual educational conference of the Society for Healthcare Strategy & Market Development (SHSMD) in September, Burl Stamp will lead the pre-conference workshop "Partnering with the C-Suite: Building a High-Performance Culture through Better Communication." Learn more about the conference in Phoenix at www.shsmd.org.
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The Healing Art Of Communication - has been recognized by health care professionals as a valuable resource for front-line associates and managers alike. Lynne Cunningham, a Studer Group coach, says, “The Healing Art of Communication by Burl Stamp is outstanding and I highly recommend it. Stamp incorporates the concepts Studer Group talks about in AIDET, Critical Communications and SBAR in a succinct, easy-to-read book."
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Does your culture squelch or embrace staff's natural "preoccupation with failure?"
NOTE: Among the many management tools, techniques and approaches that health care organizations have co-opted from other industries during the past two decades, "high reliability organization," or HRO, theory is unique. This research, which was spearheaded by Karl Weick from the University of Michigan in the 1970s, helped identify five organizational characteristics that contribute to avoidance – or at least containment – of catastrophes in environments where accidents can be expected due to high risk factors and complexity:
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